Scent Road Refund and Returns Policy:
At Scent Road, we strive to ensure your satisfaction with our products. We understand that circumstances may arise where you need to return a purchased item. Please take a moment to review our refund and returns policy.
1. Returns within 5 Days:
- According to Section 16 of the Consumer Protection Act (CPA), if you have purchased goods through direct marketing, you have the right to:
- Return the goods.
- Cancel the entire contract without penalty.
- Receive a full refund.
2. Eligibility for Returns:
- Goods must be returned within 5 days of receiving the order.
- The items must be unopened and unused to be eligible for a return.
3. Proof of Purchase:
- A proof of purchase is required for all returns. This can be the original order confirmation email or receipt.
4. Return Process:
- To initiate a return, please contact our customer service team at customer-service@scentroad.com within the 5-day period.
- Once your return is approved, you will receive instructions on how to send the product back to us.
5. Shipping Costs:
- Customers are responsible for the shipping costs associated with returning the goods.
- Scent Road will not cover the return shipping expenses.
6. Condition of Returned Items:
- Goods must be returned in their original packaging and in the same condition in which you received them.
7. Refund Process:
- Upon receiving and inspecting the returned goods, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
8. Contact Information:
- For any inquiries or assistance regarding returns, please contact our customer service team at customer-service@scentroad.co.za.
Note: This policy is in accordance with the Consumer Protection Act (CPA) and is designed to provide a fair and transparent process for our valued customers. We appreciate your understanding and cooperation. Thank you for choosing Scent Road for your perfume needs.